Problem
LVL Orthodontics had a modern brand but a fragmented consultation process. New patient inquiries were slipping through the cracks due to manual scheduling, missed calls, and inconsistent follow-up. The front office was juggling multiple systems that didn’t communicate — making it difficult to track leads, nurture interest, or reactivate pending treatment plans. Despite a strong reputation, their digital experience wasn’t reflecting the practice’s level of care or converting consultations as efficiently as it could.
Solution
We helped LVL Orthodontics create a fully connected consultation system — one that builds trust from the first click to the first appointment. The new website integrates with a HIPAA-compliant CRM, complete with online scheduling, virtual consultations, a missed-call text-back, and an AI chat agent to engage visitors instantly. Automated lead nurturing, follow-up campaigns, and referral systems now run in the background to sustain predictable growth. To complement the digital experience, we designed a new patient welcome package — a beautifully branded mailer that arrives before the consultation, setting expectations, building excitement, and increasing treatment conversions.
