This Privacy Policy explains how Front Office Followup LLC (“we,” “our,” or “us”) collects, uses, and protects information when you visit HeyWorkhorse.com, use our marketing and CRM services, or interact with any tools and forms on our website.

We are committed to maintaining your privacy and complying with all applicable laws, including GDPR, CCPA, and other U.S. privacy regulations.

1. Who We Are

Front Office Followup LLC
MadeByFramework.com
Email: Drew@HeyWorkhorse.com
Address: 4277 Tennyson Ste, #102, Denver, Colorado

We operate a marketing agency that provides CRM setup, integration, and consultation systems for businesses.

2. Information We Collect

We collect information you voluntarily provide as well as certain technical data automatically.

A. Information You Provide

When you interact with our website or services, you may provide:

• Name

• Email address

• Phone number

• Company or practice name

• Website URL

• Uploaded files (photos, PDFs, documents, etc.)

• Messages submitted through forms or chat widgets

B. CRM & Lead Data

When using our CRM-related services, we may store:

• Appointment requests

• Contact form submissions

• Lead tracking information

• Consultation requests and additional intake details

C. Payment Information

Payments are handled via Stripe Checkout.
We do not store or process credit card numbers.
All payment information is encrypted and processed directly by Stripe under their PCI-compliant systems.

D. Automatically Collected Information

We may collect certain analytical data, including:

• IP address

• Browser type

• Device type

• Cookies

• Website usage data

• Traffic and referral information

We use Google Analytics to analyze website performance.

3. How We Use Your Information

We use your information to:

• Provide and improve our marketing and CRM services

• Communicate with you regarding inquiries, onboarding, or support

• Process payments via Stripe

• Deliver downloadable resources and automated email sequences

• Customize your experience with our tools and services

• Maintain security and detect potential fraud

• Comply with legal obligations

We do not sell your personal information.

4. Data Sharing & Disclosure

We do not share, sell, or rent your information to any unrelated third parties.

We only share data with trusted service providers necessary to operate our platform, including:

• Stripe (payment processing)

• Google Analytics (analytics)

These parties only access information required to perform their services and are bound by confidentiality and data protection agreements.

5. Data Retention

We retain your information as long as you maintain an account with us or as needed to deliver our services.

If you close your account or request deletion, we will remove your data unless legally required to retain it.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic

• Improve user experience

• Remember your preferences

• Track conversion data for analytics

You may disable cookies in your browser settings, although some features may not work properly.

7. Your Rights (GDPR, CCPA, and Global Privacy Rights)

Depending on your location, you have the right to:

Under GDPR (EU Users):

• Access your personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Object to processing

• Restrict processing

• Request data portability

• Withdraw consent

• 
  

Under CCPA (California Users):

• Know what personal data is collected

• Access your data

• Request deletion

• Opt-out of data sale (we do not sell data)

• Non-discrimination for exercising rights

To exercise any rights, email Drew@HeyWorkhorse.com

8. How We Protect Your Information

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit

• Secure hosting environments

• Limited access controls

• Use of PCI-compliant Stripe Checkout for payments

While no method is 100% secure, we follow best practices to protect your information.

9. Children’s Privacy

Our services are intended for adults and business owners.
We do not knowingly collect information from children under 13.

10. International Data Transfers

Your information may be processed on servers located in the United States.
We comply with GDPR mechanisms for lawful international data transfer.

11. Email Communications

By submitting your information, you may receive:

• Onboarding emails

• Marketing communications

• CRM or consultation system updates

• Educational content

You may opt out at any time using the unsubscribe link or by contacting us.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Changes will be posted on this page with a “Last Updated” date.

13. Contact Us

For privacy-related questions or requests:

Front Office Followup LLC
Email: Drew@HeyWorkhorse.com